Core Banking Systems Manager

Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where VFI is registered to operate.

Organisational Background:
VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty.

As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, we work in 28 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have an outstanding loan portfolio of nearly US$429 million, serve over 1million active borrowers and impact the lives of over 3.4 million children each year.

Sharing the same vision as World Vision, VFI aims to provide ‘life in all its fullness’ to children as their parents receive small loans, improve their businesses and increase in ability to care for their children as family incomes multiply.

Purpose of the Position:
The Core Banking Systems (CBS) manager is dedicated to planning, administering and supporting VisionFund’s Core Banking Systems across the VFI network. He/she ensures MFI adoption of and compliance with VFI standards in information technology, as well as be able to manage related IT Risks. He/she plays a role as a business and system analyst on core systems through gathering business requirements, change initiatives of systems, related business process improvements, and system release management. Lead and support system implementations and/or upgrades, and requisite customizations system and software related support request.

Major Responsibilities:

• Responsible for the ownership, accountability and delivery of key Core Banking Systems projects.
• Support MFIs with system upgrades and implementations, to ensure that the MFI has resourced the project correctly, that appropriate contracts are in place with vendors, and that the various phases of the project are designed correctly and executed to plan.
• TPM oversight can include software vendors certification to monitor project project progress, approve vendor resourcing and provide key decision-making.
• Support MFIs in making decisions on the selection and deployment of Core banking Systems:
• VFI has identified global strategic platforms and standards, The MFI is responsible for local implementations and the CBS manager is responsible for overall strategic alignments with VFI standards and initiatives.
• Will work with MFIs in designing how their systems can help improve their business processes and controls.
• The CBS manager ensures the design is sound in functional verticals (credit, savings, insurance, mobile), addresses cross functional interdependencies and adhere to VFI strategic goals.
• Oversee related projects at country level on the gathering of functional specification for the MFI, in line with VF standards:
• Evaluation, clarification and correction of standards to reflect VF global strategy and to ensure continued industry leading best practices.
• Finding a balance between enforcing current standards and developing those based on lessons learned.
• Propose, develop and implement plans for centralization and shared services in terms of connectivity, hardware and support, plus supporting other operational shared functions, for Core Banking Systems (VF strategic platforms).

Critical Knowledge, Technical Skills and Experience:

• 10+ years of project management experience working to recognized PM methodologies.
• Experience of leading a number of successful microfinance/banking systems implementations, ideally in developing countries.
• Understanding of microfinance/retail banking operations, from a credit, financial, risk and systems perspective.
• Educated to degree level, in information technology or related discipline.
• Project Management Professional (PMP), PRINCE2 or related project management qualification/certification.
• Requirement for Spanish and/or French in addition to English.

Work Environment:
The position requires ability and willingness to travel domestically and internationally up to 30% -40% of the time.

VisionFund International aims to be diverse and inclusive organisation and candidates of all backgrounds and cultures are welcomed.
We are dedicated to all our staff development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.

Deadline: 29th July, 2020.

TO APPLY CLICK HERE!

Relationship Manager, Private Banking – Lake Zone

Job Purpose
To help and advice clients, grow Private segment within assigned Branch/Territory. The range and scope of his/her work ranges from helping clients with their account details giving advice on financial investments. He/she is the focal point of sustaining customer satisfaction, retain existing customers and generate additional business; acquire customers through various sales activities.

Main Responsibilities

• Portfolio growth (Assets, Liabilities, Investment products and Insurance) through customer visits, sales and retention.
• Track Portfolio trends and take action on any abnormalities observed.
• Customer retention, maximizing benefit from customers through cross-selling relevant NMB products in the segment.
• Minimization of exposures to and impact of risks while adhering to KYC, AML in managing the portfolio.
• Manage customer expectations through effective queries, complaint and correspondence handling in a timely manner as per service operating standards.
• Coach bank employees (Private Banking Relationship Officers/Tellers) on how to handle Private banking clients in the Zone/Branch assigned.
• Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed.
• Keep abreast of the rapid pace of product/service development; suggest possible best solutions for improving offerings to Private banking clients.
• Organize/Suggest quarterly events for customers within the region for more effective engagement and relationship enhancement in order to improve NMB brand image in the market for the purpose of growing business.
• Conduct initial screening interview with prospective clients and maintain familiarity with customer’s relevant documents.

Skills and Knowledge

• Thorough knowledge of bank products, operations, regulations and specific markets for Private banking clients.
• Thorough knowledge of Private banking clients needs and ability to come up with proper solutions.
• Sound financial knowledge, thorough information of NMB various offerings.
• Customer Relationship Management
• Reports writing
• Excellent communication and listening skills.
• Confidence and presentation skills.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Good sales and negotiation skills.
• Credit skills

Qualifications and Experience

• Bachelor’s degree or its equivalent in business related studies
• Minimum 3 years of experience in Relationship Management of High-net worth clients

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.

“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Deadline: 2020-08-01

TO APPLY CLICK HERE

Job Purpose
To oversee a team of Credit Analysts in assessment of credit proposals for MSME, Wholesale and Agribusiness.

Main Responsibilities

• Delivery of a professional service to the business units, by assessing and evaluating credit facilities (new and/or existing) based on sound credit & financial principles, which supports to minimizing of risk to the bank.
• Supervise Credit Analysts in submission of balanced credit opinions for approval of/decline of credit applications.
• Provide technical support to Credit Analysts including couching to improve quality of the credit proposals recommended for approval.
• Ensure the team observes SLA and without jeopardizing the quality of credit proposals
• Provide direct (specialist/ professional) credit assessment and evaluation to whether the credit proposal meets criteria and counter-party credit risk falls within acceptable parameters, and independently recommend appropriate credit proposal including terms or conditions where necessary to ring fence exposure.
• Identify, quantify and evaluate sources of risks and where possible provide mitigation
• Interrogate information obtained to gain a thorough understanding of business parameters, which create profit/value as well as the associated risks
• Be able to defend own judgement in a manner which does not negatively affect the business relationship.
• Utilize industry and market information available to identify and understand contextual threats to existing and potential clients.
• Build a smooth working relationship with business counterparts to improve quality of business proposals and turnaround time on credit evaluation
• Jointly be responsible together with business partners, for all credit facilities recommended for approval
• Detect and evaluate shifts or changes in key risk parameters in a business relationship or industry and evaluates the implications of such changes on continued business dealings.
• Take and/or recommend remedial /appropriate actions for deteriorating exposure identified during review process
• Submit all papers meant for Credit / Board Committees to Senior Manager, Credit ensuring ample time for review
• Manage performance of the Credit Analysts and provide support for performance improvement
• Approve credit proposals within mandated discretionary limit exercising highest integrity in the process.

Skills and Knowledge

• Knowledge of Bank Credit Products
• Ability to appropriately structure a deal.
• Detailed knowledge of credit analysis techniques
• Understanding of the various Industry Sectors (i.e. Government/Parastatals, manufacturing, wholesale, Agribusiness and retail.
• Excellent understanding of credit and associated risks
• Good interpersonal skills in a Business or Credit environment
• Analytical and numerate
• Communications and presentation skills
• Negotiation skills

Qualification and Experience

• Bachelor’s Degree or its equivalent in Commerce, Economics, Finance or any relevant Business-related fields
• At least 5 years Proven experience in a Credit role at senior management level gained within the Bank or other banks

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.

“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.
Deadline: 2020-08-01

TO APPLY CLICK HERE

Senior Credit Analyst, Structured Finance

Job Purpose
To undertake credit analysis of structured trade finance credit applications resulting in responsible management and growth of the corporate structured finance loan book by ensuring the bank’s returns are maximized while adhering to the stipulated credit policy/ lending parameters and risk appetite.
To conduct detailed analysis of business operational risks and opportunities, cash flows, potential risks and mitigating factors, collateral values at hand, ring-fenced with financial and non-financial covenants and aligning the loan requests with the banks risk appetite statements on specific sectors.

Main Responsibilities

• Anticipate and/or recognize internal and external international and domestic trade trends and performance of major donor and government funded construction of infrastructure development projects. their payment methods, potential operational risks that can be associated with selection of bidders, payments mechanism and lending by banks that may impact credit and organizational performance in a dynamic environment.
• Participate in review of product policies, manuals and procedures
• Report on non-performing trade finance loan portfolios and recommend for taking appropriate actions where applicable
• Review collateral related documents on a regular basis carefully evaluating the location of the collateral pledged/ held when upon request of the Senior Manager
• Ensure agreed SLA and TATs are observed without jeopardizing the quality of credit proposals.
• Provide direct (specialist/ professional) credit assessment and evaluation to whether the credit proposal meets criteria and counter-party credit risk falls within acceptable parameters, and independently recommend appropriate credit proposal including terms or conditions where necessary to ring fence the facilities and related cash flows towards repayment of the facilities, to the bank.
• Identify, quantify and evaluate sources of risks and (where possible) provide mitigation.
• Interrogate information obtained to gain a thorough understanding of business parameters, which create profit/value as well as the associated risks.
• Be able to defend own judgement in a manner which does not negatively affect the business relationship.
• Utilize industry and market information available to identify and understand contextual threats to existing and potential clients with a focus on international trade.
• Build a smooth working relationship with business partners to improve quality of business proposals and turnaround times on credit evaluation.
• Share joint credit responsibility for business recommended / approved.
• Detect and evaluate shifts or changes in key risk parameters in a business relationship or industry and evaluate the implications of such changes on continued business dealings.
• Take and or recommend remedial /appropriate actions for deteriorating exposure identified during review process.
• Provide expert input for all papers for tabling at wholesale Credit / Board Credit Committees to Senior manager , Credit assessment (structured finance) ensuring ample time for his review

Skills and Knowledge

• Extensive knowledge and skills in the Tanzanian trade finance, supply chain financing solutions and import-export trade operations and how the world’s economy specifically (global demand/supply market forces) has re-shaped the international trade in Tanzania in recent times.
• Understanding cash management services that aim at unlocking clients’ short-term management of liquidity issues for managing clients’ inflows and outflows of cash flows, international trade and assets management. Such products include. bills, payments, invoice discounting, factoring, electronic invoicing, supply chain financing, most of which can be done electronically.
• Understanding banking trade finance solutions.
• Ability to facilitate business communication between exporters and importers, banks, insurance, insurance providers, and export credit agencies and guarantees issuers through buyers’ credit, guarantees, bid bonds, invoice discounting and insurance
• Extensive knowledge and skills in credit appraisal/analysis especially those related to trade finance and supply chain finance for the corporate and emerging corporate businesses.
• Proven good interpersonal skills in a Business and Credit environment
• Knowledge of Bank Credit Products with a focus on trade and structured finance
• Detailed knowledge of credit analysis techniques
• Analytical and numerate skills
• Communications and presentation skills
• Negotiation skills including the ability to take a clear position (and defend it if needed) with regards to a credit decision about credit facilities.
• Excellent understanding of credit and associated risks.
• Excellent understanding and in-depth knowledge about the key sectors of the Tanzanian economy.

Qualifications and Experience

• University Degree in Commerce/ Economics /Finance/Business or equivalent
• At least 4 years of banking experiences with a minimum period of 3 years within the Loans/Credit Department(s) at branch and/or Head Office level.
• Experience in assessing large and emerging corporate credit applications especially in import and export trade and cash management services.
• A minimum of intermediate level of computer literacy with a focus on MS Excel.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.
“NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.

Deadline: 2020-08-01

TO APPLY CLICK HERE

Call Center Representative responsibilities include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions

Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mil
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Requirements
Language :
– Fluent in Hindi Language
– Fluent in English Language

Qualifications:

• Previous experience in a customer support role
• Track record of achievements
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school Diploma and above

MODE OF APPLICATION:

Send CV to : [email protected] by August 15th, 2020.

Temporary Part-Time Social Care Worker (2020-68)

Job Type: Temporary Part-time
Location: West Galway Adult Services
Salary: Not disclosed

Job Details
BROTHERS OF CHARITY SERVICES IRELAND – WEST REGION
TEMPORARY PART-TIME SOCIAL CARE WORKER
BRUACH NA MARA SERVICES

JOB REF: 68/2020
A panel may be formed from this competition from which future Social Care Worker vacancies in the Bruach na Mara Services may be filled over the next 6 months.
Location:
The Brothers of Charity Services in South Connemara are a community based service. The vision of the service is to support people with intellectual disabilities to achieve a full and varied life in their community. Our focus is to form a relationship / partnership with each individual and their family to support people to be valued citizens and to have ordinary life experiences. We wish to create opportunities for people supported by the service to have meaningful social roles and to have the chance to form real friendships.

Tá Seirbhís Bhruach Na Mara lonnaithe i gceantar na Gaeltachta i Chonamara Theas. Tugann muid tacaíocht de dhaoine le míchumas intleachtúla maireachtáil ina gceantair dhúchais féin, i measc a muintir agus a gcáirde chun go mbeadh an duine in ann deis a fháil a bheith lán pháirteach ina phobal féin.

The Role:
The Social Care Worker will report to the Social Care Leader/Team Leader and will fulfil a key worker role for individuals and aim to provide a safe, secure environment where individuals will participate in community and leisure activities, make choices and enjoy a lifestyle that fulfil their potential and expectations with opportunity for new experiences.

Reporting/Responsible To:
Team Leader/Service Coordinator/Area Manager
Qualifications:
Candidates must hold one of the following qualifications:
HETAC/DIT/NQAI BA in Applied Social Studies/Social Care
Open Training College (HETAC) accredited National Degree in Applied Social Studies (Disability)
Applications will also be considered from candidates holding other qualifications; e.g. Nursing (RNID/RNMH), Teaching, Youth and Community Studies, Psychology, Social Work.
A full clean Driving Licence (Class B) is essential for the appointee to drive the transport that is assigned to the Service.
Fluency in verbal and written English and IT skills is an essential requirement of this post.

Experience:
Candidates should have a minimum of 2 year’s experience of working with people with an intellectual disability. Experience in working and supporting individuals with a variety of support needs is essential. This may include autism, complex medical needs, mental health, behaviours that challenge and physical disabilities.

Skills:
Candidates must demonstrate:
Excellent organizational and planning skills, with the ability to set goals, put into action and follow through.
The ability to communicate effectively in both written and verbal forms
Excellent listening skills
Creativity and initiative
Be innovative and self-motivated
Commitment to current best practice internationally and co-operating in an interdisciplinary team environment with a person-centred philosophy
The ability to exercise good judgement, discretion and confidentiality
Patience and a sense of humour
Staff will be expected to network with local community groups and develop positive links for the individuals who use the service.
Keep up to date with current practice within the field
To actively lead the service and staff team assigned to you by the Team leader / Social Care leader /Service Coordinator.
Arrange staff cover when required.

Working Hours:
74/78 hours a fortnight will be based on a 14 day duty roster. The successful candidate will be required to work sleepovers, night duties, weekends and public holidays. The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual.

Annual Leave:
22 days pro rata per annum. Appropriate service related leave will be granted after 5 and 10 years’ service respectively.

Remuneration:
€32,480 x 10 increments – €46,138 (max) pro rata per annum. LSI €47,025 per annum is payable after 3 years on the maximum of the scale.

Tenure:
This position is Temporary, part-time and pensionable

Probation:
A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period
may be extended at the Employer’s discretion.

JOB DESCRIPTION
The Brothers of Charity model of service is based on Personal Outcome Measures requiring employees to be flexible in their outlook and working hours to provide a quality service delivery for each individual.
Specific Conditions:
Staff must have a positive attitude towards working with persons with an intellectual disability and help to ensure that they lead as normal and enjoyable a life as possible.
Staff must treat each person with an intellectual disability as an individual and at all times acknowledge and respect the rights and personal dignity of the person with an intellectual disability.
Staff are required to establish and maintain relationships with adults with disabilities that are based on respect and equality and that promote their independence.

Main duties and functions:
Be an active member of the assigned team.
Develop positive relationships with individuals.
Ensure that the care and training of all individuals is of the highest professional standard using Individual Personal Outcome Plans and a Key Worker system.
Advocate for the individuals in all aspects of life by developing a good working relationship with the family and others involved with them.
Support and facilitate individuals in community participation, education, integration and the development of their independence.
Ensure the Service is operating in line with all current legislation, guidance documents and best practice, for example New Directions, Health Information and Quality Authority Standards (HIQA) for residential Services.
Support individuals in recreational and social activities in the evenings and at weekends.
Be willing to participate in all training and recreational activities including taking individuals to community based activities, outings, trips and holidays as arranged.
Assist individuals in making informed decisions.
Support individuals in developing and maintaining friendships and other relationships.
Support individuals in exercising their rights and managing their finances.
Assist the individuals in accessing public services such as medical services, public transport, and so on.
Help individuals to achieve personal goals and choices with regard to employment, home environment and leisure activities.
Assist individuals in maintaining good health, receiving appropriate healthcare and maintaining good personal hygiene.
Support the individuals with their personal care and activities of daily living.
In conjunction with the multi-disciplinary team, carry out regular positive behavioural programming reviews and set goals for improvement.
Carry out housekeeping duties, and ensure the centre or house is maintained to a high standard of cleanliness and décor.
Assist individuals in menu planning and preparation of food, cooking daily meals and maintaining a high standard of food hygiene.
Administer medication when necessary in line with the Services’ Medication Administration and Management Policy.
Supervise support workers while on duty.
Provide leadership to the staff team in the absence of the Team Leader/Social Care Leader.
Avail of all training and development opportunities that enhance this position.
Maintain records with respect to individuals, finances, purchasing and human resources as are required.
Ensure confidentiality is maintained in all matters concerning people supported by the services including the safe storage of reports and records.
Ensure that all accidents/incidents to individuals, staff and visitors are reported in accordance with Service policy.
Operate within the policies and procedures of the Service in all aspects of your work.
Promote dignity at work and show respect to individuals, colleagues and stakeholders in the course of duty.
Be aware of and become familiar with fire drill procedures within the work place, i.e. fire detection, evacuation and fire fighting.
To be conscious of Health & Safety matters in the workplace and, in particular, to comply with employees’ obligations as set out under Chapter 2, numbers 13, 14 & 15 of the Safety, Health & Welfare at Work Act, 2005.
As the duties and responsibilities of any post in the Service are likely to change with the ongoing needs of the people supported by the services, i.e. age, level of disability, etc staff are expected to have a high level of flexibility, willingness and an ability to develop new approaches to their work as the people supported by the services needs demand.
Perform such other duties appropriate to the post as may be assigned by the Team Leader/ Service coordinator. All duties must be carried out in person at all times.

The role of the post holder will not be limited by reference to this job description. It would be expected that the role will evolve as professional, structural and Individuals demands change and the post holder will be expected to demonstrate flexibility skills that will facilitate this.

Informal enquiries for the above post to:
Sinéad O’Kane, Area Manager or
Sharon Faherty, Service Coordinator on +353(0)91 869790
Closing date for receipt of completed applications on-line is: 5pm Wednesday, 22nd July 2020
The Brothers of Charity Services Ireland is an equal opportunities employer

TO APPLY CLICK HERE