CRDB Bank jobs 2021 | Bank jobs in Tanzania | Nafasi za kazi benki ya CRDB
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Senior Specialist, Digital Channels Systems
CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant positions of Senior Specialist, Digital Channels Systems existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.
Job Purpose:
To effectively lead a team of ICT Specialist, Systems administrators, responsible for Self-service / Channels systems support. Implementation of new & Enhancements and Second level Day by Day support of all Channels systems; Internet Banking, Mobile Banking, Agent Banking, SMS Service, Enterprise Service Bus (ESB) integrations with internal & external systems and All Self-service customer facing systems.
Accountabilities:
- Supervise and provide technical support and monitoring of the Digital Channel systems.
- Supervise support by 24 hours on call support and supervise day-to-day support of these systems.
- Document and analyse technical specifications for changes and projects.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
- Coordinate interventions by vendors.
- Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
- Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Supervise the daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Supervise the backup operations, ensuring all required file systems and data are successfully backed up to the appropriate destination(s).
- Perform regular file archival and purge as necessary.
- Repair and recover from hardware or software failures; coordinate and communicate with impacted users.
Qualifications
- At least under graduate or equivalent degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering or equivalent relevant IT degree from a University with a reputable curriculum.
- At least one professional qualification in ITSM related area (i.e. ITIL).
Experience Required
- At least 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale.
- At least 6 years of experience in ICT related role
- At least 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale
- Experience and ability to work effectively in a dynamic, collaborative
Knowledge required
- Technical knowledge of Digital Channels solutions
- People Management & Leadership knowledge.
- Be a team player that motivates and trains other team members.
Technical skills:
- Technical knowledge of Digital Channels solutions
- People Management & Leadership knowledge. Be a team player that motivates and trains other team members.
- Demonstrated leadership and personnel management skills.
- Good knowledge in operating systems such as windows and Linux.
- SLA and vendor Management skills.
- Interactions with vendors, contractors, and other stakeholders
Behavioral skills:
- Strong interpersonal, communication skills.
Senior Manager ICT Strategy & Governance
CRDB Bank PLC is looking for a suitable candidate to fill 1 vacant position of Senior Manager ICT Strategy & Governance existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.
Job Purpose:
The Senior Manager ICT Strategy & Governance is responsible for the day to day management, monitoring and reporting on the systems and processes that support governance, strategy, risk, compliance, audit, security, architecture and overall administration and reporting within the Department of Information & Communication Technology (ICT).
Responsibilities for the Role:
- Develop, implement and monitor reporting mechanisms for overall strategy and governance, security and risk practices to support compliance and highlight areas of exposure
- Review identified security risks and breaches to ensure the bank assets and information are appropriately secured at all times
- Monitor and review compliance with audit and risk management strategies and practices to ensure ICT-related activities are meeting minimum standards
- Report on ICT compliance metrics, follow up with respective issues owners and advise on best practices to be applied on processes, people or systems delivering ICT services.
- Maintain currency and applicability of subject matter knowledge and the links to legislative, legal and statutory changes relating to information security and management
- Manage team performance, including guiding, supporting, coaching and mentoring team members
- Ensure all projects, enterprise architecture and initiatives are aligned and compliant to established bank’s security policies, processes and standards.
- Manage the security awareness and training programs of the bank
- Collaborate with external and internal business stakeholders, including Risk, Audit, HR, Compliance, BOT and external auditors, for effective and value-adding relationship
- Undertake risk control self-assessment prior to any independent audit or assessment, report and raise and issue noted for management attention and recording.
- Ensure all relevant ICT documents like policies, procedure, processes are reviewed regularly according to the policies and maintained.
- Review the application of Information Security policies and related standards and guidelines across business areas to ensure they are applied consistently and effectively and escalating any concerns.
- Manage deliverables of the team members, in accordance to their duties and responsibilities.
- Perform any other related roles and responsibilities as may be assigned from ICT Management, Line management or bank’s senior management.
Key Skills, Qualifications and Required Experience for the Role.
- Possession of a Bachelor degree in Computer Systems Technology or related academic field.
- ICT Security & Governance professional certifications, CISSP, COBIT, CGEIT or CISA will be an added advantage.
- At least 5 years of general ICT Strategy, compliance and governance experience in banking or similar environment.
- Experience of working in a deadline-oriented environment, managing multiple issues simultaneously.
- Broad experience and understanding of the strategy formation and reviews, governance and compliance frameworks and their linkage to bank industry in the Tanzania environment
- Technical knowledge of Information & Communication Technologies and Information Security.
- Demonstrated leadership and personnel management skills.
- Strong interpersonal, written and oral communication skills.
- Strategy, governance, compliance frameworks.
- Cyber Security Framework.
- Project and Analytical skills.
Office Application Support Specialist
CRDB Bank PLC is looking for a suitable candidate to fill 1 vacant position of Office Application Support Specialist existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.
Job Purpose:
The Office Application Support Specialist is responsible to provide timely support to the daily operation in the company and support applications which are direct used by the users on their daily activities like Corporate Email, Active Directory, workflows. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position’s purview.
Accountabilities:
- To Monitor and provide technical support to all applications and ensures that he/she is providing necessary help to the end-users and allots work to the staff.
- Responsible to resolves critical issues of the system which is used by normal users in their daily operations
- Provide timely and high-quality L1 and L2 support for AD, Corporate email, and all other office application systems, leveraging specialized knowledge and training in aforementioned applications.
- Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.
- Administer all upcoming patches, plugins, new service packs and versions and ensure effective implementation to provide better services.
- Collaborate with Manager Office Application to administer applications to meet business needs.
- Testing new products, run regular maintenance checks and keep up-to-date with information security issues.
- Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users.
- Participate in the research and system application needs to visualize any problems for users.
- Provide assistance to the customers or clients regarding the use of various software applications.
- Coordinate with vendors and other business users and provide technical assistance for all applications.
- Prepare management report to review same for precision and totality of contents and Documenting the reports obtained from the team members and presenting them to the Manager Office Application Support.
Experience Required
- At least 2 years of experience in Office Application Support in any financial institution.
- Minimum of 1-year experience as an IT technician.
- Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
- Technical handling interaction with vendors, contractors, and other stakeholders
Knowledge required
- Technical knowledge in IT Support and Technician
- Technical knowledge on Client and Servers Operating Systems.
Skills required
- Demonstrated leadership and personnel management skills.
- Strong interpersonal, written and oral communication skills.
- Security operating Control.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
Qualifications
- Possession of a Bachelor degree in Computer Systems Technology or related academic field.
- At least 1 certification from Microsoft.
ICT Risk & Compliance specialists
CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant position of ICT Risk & Compliance specialist existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam
Job Purpose:
- Responsible for managing and maintaining the IT risk assurance program which includes Information security policies, controls, guidance and best practices aimed to reduce operational IT risk.
- This position is responsible for assessing and facilitating IT risk-related activities such as IT audits, regulatory exams, compliance testing, investigations and control attestations.
- Review system’s security documentation in order to identify potential security weaknesses, recommend improvements to amend vulnerabilities, implement changes and document security relevant changes.
- Inform users about security measures needed to address certain security issues, explain potential threats
Responsibilities for the Role:
- Coordinate regular compliance, risk, maturity and audit reviews executed within the ICT functions, including reporting progress against identified areas of improvement.
- Participate in implementation of technological audit and regulator recommendations to ensure compliance to both bank and regulatory requirements.
- Ensure all relevant ICT documents like policies, procedure, processes are reviewed regularly according to the policies and maintained.
- Ensures compliance with ICT security policies and the alignment of ICT procedures and policies; ensure the adherence of ICT working instructions, systems and software applications to established procedures, policies, standards and best-practices.
- Review all Bank’s Information Systems such as workstations and servers to ensure that they are well protected against virus attacks and are updated with latest security patches according to the policy
- Training users and promoting information security awareness to enhance the overall compliance with the Bank’s security standards, procedures, policies, checklists, statutory and regulatory requirements.
- Advise ICT team of emerging compliance issues and consults and guides the Bank in the establishment of controls to mitigate risks and ensure all employees are educated on the latest regulations and processes.
- Facilitate and coordinate user access reviews which will be performed quarterly and System reviews which will be performed semi-annually.
- Responding to all governance reports from different committee and Boards such as MARC, ORC and FPC.
- Perform monitoring and review the adherences of ISO 27001 and PCI standards
- Monitoring the compliance of licenses and vendor contracts and vendor SLA
- Provides guidance, evaluation and advocacy on audit findings and recommendations and ensures appropriate mitigation actions are developed and implemented in a timely manner.
- Undertake risk control self-assessment prior to any independent audit or assessment, report and raise any issue noted for management attention and recording.
- Working closely with the Department of Risk and Compliance, Internal & External auditors to ensure all system related risks and gaps identified are timely addressed.
- Tracking of all audit issues raised by internal and external auditors to its closure
- Collecting and validating all supporting evidences requested in risk assessment and audit reviews
- Reports all KRI (Key Risk Indicator) and RCSA (Risk Control Self-Assessment) in to Risk department on monthly basis.
- Performing risk assessment on Quarterly basis
- Updating ICT Risk register and track all gaps identify in risk assessment and act as ICT Risk champion.
Knowledge, Skills, Qualifications and Experiences Required for the Role.
- Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems
- Professional Certification like CISA, CISM, CGEIT will be an added advantage.
- At least 2 years of general ICT Auditing, Risk, compliance and governance experience in banking or similar environment.
- Ability to work well under minimal supervision
- Strong interpersonal, written and oral communication skills.
- Excellent interpersonal and networking skills, internally and externally.
- Broad understanding of Governance, assurance and compliance frameworks and their linkage to bank industry in the Tanzania environment
- Technical knowledge of Information & Communication Technologies and Information Security.
- Understanding of Information Security, Audit, risk management or internal controls experience.
Specialist ICT Security solutions
CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant positions of Specialist ICT Security solution existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar es Salaam.
Job Purpose
Daily monitoring of the IT Infrastructure using security technical expertise and looking for patterns and potential issues, this includes working in close connection with Senior ICT Management.
Focal point for the provision of information security expertise, ensuring all aspects of IT security controls policies and procedures are implemented and audited. To be the prime contact for technical Security Issues
Responsibilities
- To design, implement and enforce IT Security Policies to ensure alignment with related corporate policies.
- To understand and provide expert advice on the ICT security risks facing information assets.
- To be responsible for the technical IT security strategy, proposing and implementing solutions and processes to continuously reduce the risks and effects of hacking and cyber-crime.
- To be responsible for forensic investigation of IT security incidents/breaches, providing regular reporting using the appropriate assurance framework.
- To coordinate regular security testing with high quality reporting. Responsible for the subsequent hardening of IT systems based on results of regular tests.
- Implement technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
- To administrate and monitor using specific IT Network Security applications including [but not limited to] the company -wide antivirus, email encryption, Data Loss prevention, file screening, server audit, and host protection systems. This requires continuous re-assessment of suitability for purpose and making or recommending any required changes.
- Run various assessment tools to obtain insight on security posture and create various reports for management and stakeholders.
- Provide remediation consultation to global teams to support enterprise risk reduction efforts
- Implement physical security access to sensitive IT Assets.
- Monitoring of all IT assets on configuration integrity in order to proactive manage the bank’s environment.
- Work with different units in the department to reduce application configurations risk.
- The SMIS, HISG, DICT, and Executive Management may assign other assignment as needed.
Knowledge
- IT desktop applications, Computer technology
- Operating systems (Windows, LINUX, Red hat, AIX …
- Networking & Database technology
- IT Security & Virtualization
- Microsoft Server and Supporting Services
Skills
- Interpersonal, written and oral communication skills.
- Knowledge of security Issues and products so that complex security issues can be quickly diagnosed and resolved.
- Report writing and procedure /policy development.
- Good time management.
- Ability to organize self and others and to work on own initiative.
Qualifications
- Possession of a Bachelor degree in Computer Systems Technology or related academic field.
- At least 1 ICT Security professional certifications, CISA, CISSP, CEH etc.
Experience
- Expert knowledge of current IT cyber security issues
- Management of a complex IT Infrastructure within large enterprise level organization.
- Contingency and Disaster Recovery Planning.
- Up to date knowledge of technical applications
- Ability to think ahead and anticipate problems, issues and solutions
- Experience providing IT focused Enterprise Architecture and strategy.
- Windows Operating systems and Active Directory Management
- Anti-Virus domain infrastructure
- At least 3 years of general ICT Security experience in banking environment.
- Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
Database Administrator
Background
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.
We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.
Career Opportunities: Database Administrator
Requisition ID 443
Posted 01/19/2021
Job Purpose
To provide day to day support as well as continuous daily monitoring, performance tuning, maintenance and troubleshooting of the entire bank’s database management systems. Ensure accessibility, integrity and security of the entire bank’s database management systems for efficient and effective operations.
Key Responsibilities:
- Perform installations, configuration and upgrades of database software and related products (e.g Weblogic Application Servers).
- Daily database performance monitoring, optimization and tuning to ensure maximum availability and high performance.
- Perform proactive database maintenance.
- Manage and perform database purging, backups and recovery activities.
- Maintain development, test and production database environments.
- Implement and maintain database security standards.
- Provide 24/7 support when required.
- Attend to any other duties assigned.
Experience, Knowledge and Skills Requirements
- Bachelor Degree in Information Systems(IS), Computer Science, Computer Systems Technology or related academic field.
- Minimum of 3 years working experience in related Database.
- Must have professional certifications in Databases OCA, OCP.
- Proficiency with SQL server and Oracle query scripting.
- Experience in operating Systems; Unix, Linux, Solaris and Windows.
- Strong knowledge in administering Oracle and MS SQL Database Management Systems.
- POS.
- Weblogic application knowledge will be added advantage.
