Front Office Agent
Dedicated personnel, Hard working under minimum pressure, more forecasted and ready to take new challenges
EDUCATION AND CERTIFICATIONS
Diploma in Hospitality & Tourism Management
EXPERIENCE
- A minimum of 2 years working experience in as Front Office Agent within luxury hospitality
- Experience in using OPERA Property Management System and Microsoft systems
- Proven experience with a wide variety of productivity and business software
- Experience of interacting and managing communication with guests
- Demonstrated experience in handling complex situations
KNOWLEDGE, SKILLS AND ABILITIES
- Contribute to an overall exceptional experience from check-in through check-out
- Ability to multitask, prioritize, and manage time
- Ability to effectively coordinate and manage tasks and priorities
- Possess and excellent attention to detail
- Maintain a high profile in the day to day front office operations
- Being knowledgeable of information on the hotel and surrounding area
- Be self-motivated and proactive going beyond the call of duty
- Must be a self-motivated and well organised individual
- Ability to offer personalised service to each and every guest
- Ability to handle guest complaints with interest, concern and empathy
- Perform all cash and credit card transactions using established procedures
- Present statements of charges to departing guests and receive payment
- Trustworthy and discrete with a high degree of personal integrity and positive attitude
- Develop and maintain positive working relationships; support team to reach common goals
- Fluent in English with exceptional communication skills both in written and verbal form
- Knowledge of a second language is an asset
- Pro-actively try to cross-sell other facilities such as F&B venues and up-sell room types
- Perform other reasonable job duties as requested by Supervisors
- Ability to work days, nights, weekends and holidays when required by the business