Jobs at at Britam Insurance, Claims Analyst

Britam Tanzania




Claims Analyst – (1900004N)

Job Purpose and Key responsibilities

The role holder will be responsible for processing and payment of general insurance claims.  The role will report to the Claims Manager.

  • Review the policy to determine which charges are eligible for reimbursement
  • Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
  • Maintain a register of claims to be recovered
  • Adjust and maintain correct claims reserves
  • Generate monthly reports on all the claims processed
  • Verify and update information on submitted claims
  • Attend to client queries on claims
  • Analyze claims supporting documents to establish liability
  • Perform any other duties as may be assigned from time to time
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
  • Compliance with TIRA & Ombudsman claims handling requirements.
  • Turnaround time for claims payment.
  • Turnaround time for acknowledgement & registration of claims.
  • Adherence to SLA with service providers.
  • Customer complaints handling.

Internal Relationships:

Responsible to Claims Manager
Required to liaise and work closely with the other departments as may be necessary




External Relationships:

Britam customers
Insurance sector players

Knowledge, experience and qualifications required

  • Bachelors’ degree ( Insurance option preferred)
  • 2-4 years’ experience in claims processing
  • Professional qualification in Insurance (Certificate CII)
  • Knowledge and experience in the insurance sector
  • Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
  • Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
  • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
  • Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
  • Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: International Insurance Business
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 13-11-2019
Unposting Date: 22-11-2019
Number of Openings: 1

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