Job Vacancy at VODACOM Tanzania – Data & Voice Manager

Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Job Purpose
To manage and coordinate the development, implementation, launch of products through all mode of subscriptions and ensure continue positive, growing revenue stream in all products. Also manage and ensure a profitable pricing position in comparison to the market.

Core responsibilities
Define the pricing strategy to ensure product profitability
• Manage Business case accuracy before execution of initiatives
• Manage and initiate implementation of tracking tools for proactive monitoring of product performance and product initiatives
• Lead in designing and developing Voice and Data offers followed by continuous monitoring and impact analysis
• Manage the execution and communication of all Voice and Data initiatives
• Lead in the budget, forecasting exercises for Voice and Data; and reporting performance with relevant stakeholder for business visibility
• Manage all business intelligence activities from planning, KPIs & objectives definition to presenting results to the top management
• Evaluate business cases, pricing techniques and elasticity models to be implemented for Voice and Data initiatives
• Conduct market/competitive analysis and work with other products, segments and marketing managers to form shared views of the marketplace
• Manage customer experience before and after all changes
• Product development process management
• Market analysis and Voice & Data product development
• Generate product ideas through the product development process
• Support the production of concept briefs including specifications
• Provide feasibility analyses for (re)new products and services, including the coordination of relevant business cases
• Proactively monitor key customer facing platforms to make sure that customer have a good quality of service; raise issues to technical teams in due time
• Evaluate products and services specifications and initiate and realize changes if necessary, taking into account internal and external customer demands and sentiments, while following the established approval process, leading to the constant improvement of products and services.
• Support (Knowledge Centre) & Lead Internet and Voice Innovation
Perform constant benchmarking of Voice and data portfolio Vs other market players
Drive the development of product concept briefs

Qualification
• Bachelor Degree in Commerce, Economics, Financial technology or related fields
• Telecommunication experience, preferably with experience in product management

Core Competencies
• Analytical & Critical Thinking Skills
• Presentation & Communication
• Critical Thinking & Problem solving
• People’s Management skills
• Leadership skills

Job Responsibilities
* Has accountability for the delivery of end results of own projects;
* Identifies trends, suggests improvements and ensures that the function adheres to the delivery of the agenda;
* Has a shared responsibility for the delivery of end results and contributes to planning, finances/budget and policy formulation;
* Has in depth understanding of the concepts, procedures and processes, expected outputs and objectives within own discipline / work area;
* Demonstrates strong communication and diplomacy skills to persuade and influence ;
* Uses best practice knowledge to provide thought leadership that supports the future capabilities for the function;
* Builds solid relations and works closely with related departments;
* May provide informal guidance to junior staff;

Skills
Selling Business Outcomes
Managing the Sales Cycle
Commercial Acumen in the B2B Environment
Customer Centricity
Application of Vodafone Business Sales Tools
B2B Product Knowledge and Proposition Delivery

Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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