Job Vacancies at NMB Bank Tanzania, Bank Officers (Several Positions)-August 2018

Job Title:         Bank Officers (Several Positions)

Location:        Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone,  

Northern Zone, Southern Zone, Western Zone.

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Job Purpose:

·         To provide outstanding customer experience to NMB customers and prospective customers.

·         To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services

·         To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.

Main Responsibilities:

·         Attending day to day banking enquiries from customers on the range of products and services

·         Engaging, knowing and addressing customers’ needs

·         Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services

·         Reporting suspicious transactions and activities as per the policies and procedures

·         Understanding customer needs and expectations and selling appropriate product and services

·         Supporting customers in filling KYC forms when opening Accounts

·         Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction

·         Cross selling of Bank products to existing customers inside and outside banking hall

·         Managing the TAT in issuing ATM card, Cheque books, and customer statements.

·         Upselling and cross selling of bank’s products

·         Planning and documenting customer visits and action oriented after visit call reports

·         Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics

·         Participate in bring new business leads to the Branch as per the assigned targets

·         Maximize customer satisfaction by giving advisory services to customers on their life cycle needs

·         Maintaining professionalism and business acumen in dealing with customers.

Knowledge, and Skills required:

·         Business awareness

·         Understanding of bank’s products and services

·         Customer service oriented knowledge

·         Accuracy/attention to details

·         Standard computer skills,

·          Interpersonal skills

·         presentation and communication skills

·         Sales skills

Qualifications and Experience:

·         Degree or equivalent, or Diploma

·         Work experience not a requirement for degree holders & equivalent

·         At least 2 years of work experience is required for Diploma holders

PS: Applicants must indicate the specific zone of preference when applying.

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Deadline:2018-08-11