Job Opportunity at Workforce Management and Consultancy, Receptionist

Job Description

Job title: Receptionist
Location: Tanzania
Industry: Airline

Role Purpose
To provide comprehensive switchboard services and reception services in response to business needs, while adhering to all laid down safety and security standards.

Key Accountability/Responsibilities

• Handle calls and attend to customers for efficient and effective office operations/functions
• Proper handover at switchboard and the reception ensuring that the incoming staff is well briefed updated to ensure continuity.
• Receive visitors at the company headquarters and guide them promptly and accurately with security standards to avoid security lapses
• Answering/responding to customer inquiries on delayed, cancellation and arrival of flights to improve customer satisfaction and reduce cases of complains
• Ensure that all calls are answered by the second ring and all calls made to company network at least 95% of them are attended to, then direct them as required in order to achieve efficiency
• Send out daily reports on private calls made by staff for charging purposes
• Product knowledge is a must by keeping yourself up to date with all developments within company network and all over the world, hence ensuring awareness
• Identify inaccessible extensions, links and faulty lines and report to engineers for repai
• Knowledge and Compliance with relevant security procedures to minimize security threats/risks and enhance safety
• Any other official duties as may be assigned by the controlling officer.

Academic qualifications

Essential

• High School Certificate
• Diploma in telephone operation and receptionist

Work Experience &Skills

Essential

• Minimum of 2 years experience in document management systems
• Minimum of 2 years experience in Telephone operator
• IT and communication skills
• High proficiency in Ms Office packages

Key Performance Indicators

• Quality Customer Service
• Timely and Accurate Reports
• Treating all incoming and outgoing faxes with urgency.
• Attending to calls professionally
• On Time Performance

MODE OF APPLICATION

Applications: Send your CV to; [email protected]

Deadline: 30th April 2018