Job Opportunities at Vodacom

Vodacom Tanzania jobs

Job Opportunity at Vodacom, Enterprise Support Executive

ย Enterprise Support Executive

 

Vodacom

Dar es Salaam, Dar es Salaam, Tanzania

Role Purpose

 

  • To ensure all daily after sales post-paid services are met.
  • To ensure all services are done within agreed SLA.

 

Key Accountabilities

 

  • Attending all issues escalated to EBU support help desk within the agreed SLA
  • Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
  • Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
  • To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
  • To support Mpesa Billers desk when required

 

Core Competencies, Knowledge And Experience

 

  • Strong analytical skills
  • 2+ yearsโ€™ experience industry or functional experience.
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Interpersonal skills
  • Excellent communication skills
  • Telecommunications experience would be advantageous.
  • Technical/professional Qualifications
  • Diploma in Business Administration, Economics, Marketing or its equivalent.

 

Skills

Ownership

Building Rapport

Resilience

Expert Advice

Expert Communication

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Job Opportunity at Vodacom, M-PESA: System Administrator


M-PESA: System Administrator
 

Vodacom

Dar es Salaam

Role purpose:

The administrator will responsible for general maintenance of the M-Pesa ecosystem. This will include end to end incident management from initial troubleshooting to root cause analysis to problem management. Implementation of security policies, patch management and user access management as per the Vodacom policies. This role responsible for designing and building modules and solutions based on the needs of business and IT.

Key accountabilities and decision ownership

 

  • System Management (Core System + M-pesa Eco System)
  • System Monitoring
  • Sydtrm Security
  • Business Continuity Management
  • System Operations & End User Support
  • Self-Development

 

Core Competencies, Knowledge And Experience

 

  • Operating system Unix (Solaris), Linux and Windows
  • Excellent communication skills
  • Relational Database Management Systems (Oracle, SQL Plus, MYSQL)
  • Web Services & SSL/TLS Communication
  • Experience in coding i.e. Java, Javascript or PHP
  • Must Have Technical/professional Qualifications
  • Bachelor degree in Computer Science or its equivalent.
  • Strong technical, analytic skills.
  • Build and maintain relationship with key stakeholders.
  • Mobile Money experience would be advantageous.
  • Knowledge of ITIL would be advantageous.

 

Skills

Maintain and Repair

Monitor and Diagnose

Implementation and Integration

CLICK HERE TO APPLY