JOB PURPOSE
This Role will be responsible with ensuring all Super Agent & Wakala matters are sorted timely within agreed SLA
Core Responsibilities
• Preparing Super Agents & Billers Bank Transfer Requests
• Preparing Payments for Inactive Customer & Agents Refunds
• Processing Wakala blacklisting & Unblacklisting requests
• Processing wakala monthly commission payments
• Processing wakala monthly commission reconciliations
• Processing Monthly Payment Wallet Reconciliations and Calculations of revenues
• Processing Float allocations and reimbursements
• Processing password reset
Qualifications & Experience
• University Degree in business related studies;
• Two years relevant experience in a professional institution;
• Good knowledge of Customer Care & Customer Relations;
• Excellent planning, organizational and problem solving skills;
• Ability to manage multiple priorities and deadlines;
• Excellent oral and written communication skills;
• Strong computer skills (Word, Excel, Power Point, database etc.).
This position is open to people: Local
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”
Only Successful Candidates will be contacted
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