VACANCIES – DEPARTMENT OF ICT

BACKGROUND

CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Business Applications.

Job Summary.

• Responsible for providing operational support and maintenance of healthcare of business automation applications which​ includes but not limited to SAP SuccessFactors (Cloud-based HRMIS), SAP ERP System, Back-Office Operations System, End-to-End Credit Management System, CISCO Unified Contact Center Express (Cisco UCCX), Customer
• Relationship Management system (CRM), Anti Money Laundering system (AML), Operational Risk Management system (OPRISK), Document Management System (DMS), etc. This position will address business automation applications issues to sustain application functionality and identify process improvement opportunities across the business applications systems.
• Required to work closely with the business departments and key vendors to resolve any technical deficiencies, assist with integration needs, implement and test new functionality and generally, to ensure that business applications unit deliver a quality banking experience through systems automation as well as contributing to the strategic direction of the Bank’s banking systems and services.

Key responsibilities:

• Facilitate automation of new and existing business applications.
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability.
• Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
• To research and recommend innovative ideas, and where possible automation for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Work with Change/Release Management process stakeholders for successful change execution.
• Ensure systems performance tuning and results experience and constantly review of application logs to ensure no suspicious alerts of system issues.
• Daily systems and server’s health checkup (Running processes, CPU utilization, Memory utilization, Load average etc.)
• The use of formal issue trackers or ticket management software to track progress on issues until resolution and closure.
• Respond rapidly to and resolve help desk requests.
• Monitor the system daily and respond immediately to security or usability concerns.
• Ensure that backups of all administering applications are being performed daily and are tested on a regular basis.
• Working with vendors in the process of troubleshooting escalated incidents. This may involve gathering technical information requested by them, and discussing and challenging their findings. Be available 24/7 when needed.
• Participate in appropriate in-service and workshop programs and attend any required meetings.
• Collaborate with other systems administrators on implementing new server technologies and new computer technologies.
• Define, document, maintain best practices, and support procedures (configuration, operational etc.)
• Support and provide guidance to Bank’s employees on issues related to business applications.
• To create, amend and delete/disable system’s user accounts as per requests and procedure.
• Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded business applications.

 Experience, Knowledge and Skills Requirements

• Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering.
• Information Technology Infrastructure Library (ITIL).
• Best practices SAP System Administration Certifications is an added advantage.
• Minimum of 3 years of general ICT Systems support experience in banking environment.
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
• Technical interaction with vendors, contractors, and other stakeholders.
• Knowledge of Enterprise Resource Planning Systems.
• Understanding of Infrastructure technologies including networks, servers and databases.
• Understanding the core functions of the business unit, policies and procedures of assigned systems.
• Knowledge of system vulnerabilities and security issues.
• Team player who exhibits effective interpersonal skills with a collaborative style.
• Ability to create and deliver results in a highly collaborative environment.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30th​ March 2020. Hard copies will not be accepted. Email: [email protected]

APPLY TO [email protected]

Warning: Never Pay To Get A Job. Legitimate companies dont ask for money.

Ministry of Community Development, Gender and Children (MCDGC) Recruitment 2020 Free Job alert for both Fresher and Experienced Candidates updated on March 25, 2020. Get Direct Official Link for applying Ministry of Community Development, Gender and Children (MCDGC) Recruitment 2020 along with current Ministry of Community Development, Gender and Children (MCDGC) Recruitment official Notification 2020 here. Find all recent Ministry of Community Development, Gender and Children (MCDGC) Vacancies 2020 across Tanzania and check all latest Ministry of Community Development, Gender and Children (MCDGC) 2020 job openings instantly here, Know upcoming Ministry of Community Development, Gender and Children (MCDGC) Recruitment 2020 immediately here.

CLICK HERE TO APPLY (WIZARA YA AFYA) or REGISTER HERE

CLICK HERE TO APPLY (AFYA TAMISEMI)

Deadline: 10 April, 2020

Specialist; Supplier Relationship Management 

VACANCIES – DEPARTMENT OF ICT

BACKGROUND

CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Supplier Relationship Management.

Job Summary.

Provide leadership in building and managing relationships with ICT suppliers and internal stakeholders, to ensure the achievement of business objectives and outcomes, performance criteria and targets are achieved and also ensuring that the Bank’s obligations to suppliers are executed with all due diligence and within the agreed SLAs.

Supplier Relationship Management Specialist is also the process owner for ICT financial management practice.

Key responsibilities:

Relationship Management

• Act as a single point of contact (SPOC) and accountability for escalation point for ICT supplier issues, identify the causes and facilitate the amicable resolution of disputes, engaging all subject matter experts such as Legal, Technical, and Finance, Business and Procurement partners as appropriate in the resolution process.
• Develop excellent working relationships with all ICT suppliers.
• Facilitate joint meetings between ICT stakeholders and suppliers.
• Coordinates with senior business leaders who serve as Executive Sponsors for key ICT suppliers to oversee and manage their relationship with the suppliers.
• Negotiate service provision that will deliver greater efficiencies for services delivered to ICT.
• Ensure ethical and professional communication with all ICT suppliers and other stakeholders.
• Define, document and implement an approved annual engagement/Service review plan for ICT suppliers, especially the strategic ones to measure their performance, and establish plans for continuous improvement on a regular basis

Budgeting & Cost Management

• Prepare and control the annual budget (CAPEX & OPEX) of the section.
• Collate Annual Collate OPEX budget data for ICT Department and prepare Annual Budget.
• Submit ICT Annual OPEX Budget to ICT Management for review and concurrence.
• Ensure that inputs from all stakeholders are considered in preparing Annual ICT budget and obtain extra budgetary approvals where required.
• Maintain a detailed record of all payments made to each supplier to support annual budget forecasting exercises.
• Manage, monitor and control ICT costs in line with the approved budget and produce periodic performance reports.
• Re-negotiate cost of Service Level Agreements in a timely manner and with cost optimization, cost avoidance, savings or equal contract value in line with the Bank’s cost containment drive.
• Process the payments to ICT suppliers based on their performance reports.
• Prepare monthly progress update reports of the section.
• Setup and implement cost saving initiatives.
• Develop & update policies, procedures and processes to improve efficiency & productivity of the section.
• Comply with principles and policies in the information security handbook.
• Conduct Risk Control Self-Assessment (RCSA) of the section

Service Level Management, Monitoring & Enforcement

• Ensure all ICT Services, products and infrastructure are supported by valid Service Level Agreement at all times.
• Establish key metrics for monitoring the performance of each supplier to measure and assure quality of services delivered to the Bank.
• Perform periodic monitoring and management reporting on the performance of ICT suppliers to ensure delivery is in line with their obligations and performance metrics.
• Ensure that all of the terms and conditions of an agreement are thoroughly reviewed, documented, and mitigate risks to the Bank while adhering to internal and external compliance.
• Drive standardization of Service Level Agreement across all ICT suppliers.
• Enforce SLA penalties on ICT Suppliers where service levels are not met.
• Ensure all Service Level Agreements are compliant with the Bank’s internal controls.
• Manages the lifecycle of each SLA such as initiation, variation, renegotiation, renewal and termination.
• Ensure the correct appropriate terms and conditions are applied to each SLA over the lifecycle of the agreement, and track funds expended to ensure compliance.
• Define and document annual deliverables of strategic vendors and monitor delivery through performance management.

Experience, Knowledge and Skills Requirements

• Bachelor degree in Business, ICT or related academic field.
• Minimum of 5 years of managing ICT supplier relationships.
• Experience of successfully conducting a range of negotiations across a variety of ICT categories.
• Background in third party/vendor management and governance, procurement, or regulatory compliance is preferred.
• Experience in effective and successful vendor negotiations to optimize, reduce costs and keep ICT budget on track.
• Strong interpersonal, written and oral communication skills.
• ICT Service Management skills.
• Project Management skills.
• Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.
• Strong dispute resolution and mediation skills to handle issue escalation and to drive win-win outcomes for both parties.Microsoft Office, especially Excel, Word and Power Point.
• Strong ability to build relationships across functions.
• Ability to aggressively take the lead on implementation of savings opportunities that affect numerous lines of business.
• Demonstrated high level organizational and time management skills.
• Strong sense of accountability and business partnership.
• Financial Management skills.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30th​ March 2020. Hard copies will not be accepted.
APPLY TO [email protected]

VACANCIES – DEPARTMENT OF ICT

BACKGROUND

CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Office Application Support.

Job Summary.

Responsible for providing timely support to the daily operation in the company and support applications which are directly used by the users on their daily activities like Corporate Email, Active Directory, workflows. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all applications in the position’s purview.

Key responsibilities:

• To Monitor and provide technical support to all applications and ensure that necessary help is provided to the end-users and allots work to the staff.
• Responsible for resolving critical issues of the system which is used by normal users in their daily operations.
• Provide timely and high-quality L1 and L2 support for AD, Corporate email, and all other office application systems, leveraging specialized knowledge and training in aforementioned applications.
• Author and oversee all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy.
• Administer all upcoming patches, plugins, new service packs and versions and ensure effective implementation to provide better services.
• Collaborate with Manager Office Application to administer applications to meet business needs.
• Testing new products, running regular maintenance checks and keeping up-to-date with information security issues.
• Plan and host ad-hoc webinars, tele-conferences, and/or in-person meetings to better train and support application users.
• The application support specialists also participate in the research and system application needs to visualize any problems for users. They also provide assistance to the customers or clients regarding the use of various software applications.Coordinate with vendors and other business users and provide technical assistance for all applications.
• Prepare management reports to review for precision and totality of contents and document the reports obtained from the team members and present them to the Manager Office Application Support.

Experience, Knowledge and Skills Requirements

• Bachelor degree in Computer Systems,Technology or related academic field.
• At least 3 years of experience in Office Application Support in any financial institution.
• At least 1 certification from Microsoft.
• Minimum of 3 years experience as an IT technician.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Technical handling interaction with vendors, contractors, and other stakeholders.
• Technical knowledge in System Administration and support.
• Technical knowledge on Client and Servers Operating Systems.
• Strong interpersonal, written and oral communication skills.
• Security operating Control.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Technical knowledge in System Administration and support.
• Technical knowledge on Client and Servers Operating Systems.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30th​ March 2020. Hard copies will not be accepted.

APPLY TO [email protected]

VACANCIES – DEPARTMENT OF ICT

BACKGROUND

CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Network and Cyber Security.

Job Summary.

To manage and lead an internal Cyber security team on implementation of cyber security framework, protection of network, data and applications against cyber threats that may lead to a loss of confidential information.

Key responsibilities:

• Monitor all ICT operations and infrastructure. This includes but not limited to daily review of logs and alerts (which are computer security) in order to keep an eye on your organization’s digital security footprint.
• Responsible for information security awareness and training program that informs and motivates workers on cyber-security matters.
• Monitor internal and external policy compliance and cybersecurity framework is being compiled by both vendors and employees.
• Work with different units in the department to reduce cyber security risk. From technical controls to policies (and everything in between).
• Implement new technology. If your organization is looking at a new technology, as the cybersecurity manager, you will be evaluating it and helping implement any controls that might mitigate the risk of its operation.
• Implement and Ensure compliance of Cybersecurity framework amongst the organization.
• Participate in the incident response program, ensuring that the program is tested throughout the organization and that every high-level manager knows his or her duties during such an incident.
• Prepare and report all security incidents to the Manager Network & Cyber Security.
• The SMIS, HISG, DICT, and Executive Management may assign other assignments as needed.

Experience, Knowledge and Skills Requirements

• Bachelor degree in Computer Systems Technology or related academic field.
• ICT Security professional certifications, CISA, CISSP, and CEH etc. will be an added advantage.
• At least 3 years of general ICT Security experience in the banking environment.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Technical handling interaction with vendors, contractors, and other stakeholders.
• Technical knowledge of Information Security.
• Strong interpersonal, written and oral communication skills.
• Strong knowledge in Cyber Security Framework and Security operating Center.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30th​ March 2020. Hard copies will not be accepted.

APPLY TO [email protected]

Warning: Never Pay To Get A Job. Legitimate companies dont ask for money.

VACANCIES – DEPARTMENT OF ICT

BACKGROUND

CRDB Bank Plc is inviting applications from qualified and experienced candidates to fill the vacant positions existing in the Department of ICT.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to fill the following positions:

Specialist; Card System (3 positions)

Job Summary.

To provide level 2 support for Card Systems: ATM / POS switch, HSM, Card Management system, Card Production systems, International Payment Schemes, Integration with Third Party systems, Incident & problems escalations and follow-up resolution of issues with vendors.

Key responsibilities:

• Administration, configuration and maintenance of ATM /POS switch and card management system.
• Maintain card systems portfolio by monitoring the status and challenges of existing systems, on-going projects and future/prospective projects.
• Monitor / Support interfaces between CRDB Bank’s card systems and third party vendors.
• Provide enhancement and support for card management switch, e-transaction services/applications.
• Support Alternative Banking Channels and E-Fraud on card related transactions.
• Interact professionally with various departments.
• Liaise with Card production vendors for 2nd level support issues.
• Generate periodic E-channel reports.
• Liaise with Alternative Banking Channels unit on new card business requirements.
• Perform integrations with card management systems.
• Leading in implementation, testing and certification of the switch, International Card scheme, device certification i.e. ATM, POS.
• Participating with other duties and projects as assigned and deemed necessary to meet the business need.

Experience, Knowledge and Skills Requirements

Bachelor degree in Computer Systems Technology or related academic field with ICT Service Management ITILv3 certifications.
3 Years experience in working in a banking IT environment.
Experience in issue analysis and resolution.
Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
Experience in managing Backup / Recovery processes and Systems / Business Continuity.
Be a team player that motivates and trains other team members.
Knowledge on Oracle database management.
Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
Good understanding of network technologies.
Knowledge of ATMs, POS and card production lifecycle.
Basic knowledge of Visa, MasterCard and Union Pay International technologies, operation and trends.
Knowledge of card management systems, switches and HSM.
Strong interpersonal, written and oral communication skills.
ICT Service Management skills.
Troubleshooting and ICT problem solving skills.
Excellent Interpersonal and relationship skills.

Remuneration:

CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear​ subject of the position applied for not later than 30th​ March 2020. Hard copies will not be accepted.
APPLY TO [email protected]

About One Acre Fund

Founded in 2006, One Acre Fund supplies smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural trainings to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

We are growing quickly. We currently serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.

Job Description

The Tanzania Program Associate’s primary responsibility is to successfully plan and manage projects to support the program to increase in scale and grow in impact for every farm family enrolled. You will manage strategy projects, innovations, systems or operations, on an as-needed basis

Specific Responsibilities Could Include, But Are Not Limited To

• Field Operations: Set annual strategic plan for delivering increased impact to farmers, and manage individual projects to contribute to our goals
• Systems: Lead systems teams in process and team improvement projects to enable the program to effectively scale and provide high-quality customer service to our farmers
• Impact: Drive the success of the Tanzania program’s plan to offer 5 species of trees to more than 175,000 smallholder farmers by 2023
• Management: Directly manage, mentor and develop team leaders to take on increasing levels of independence and responsibility within the team

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career

Qualifications

• Specific qualifications include, but are not limited to:
• 2+ years of work experience
• Project management: Design and implement complex projects to success
• Problem Solving: Ready and able to identify & solve complex problems as they arise across the program
• Growth mindset: Enthusiasm for learning, feedback and improvement
• Results-oriented: You set goals and take ownership of driving towards them
• Cross-cultural fluency: You will collaborate with colleagues from diverse backgrounds
• Strong educational background; minimum Bachelor’s Degree
• Willingness to travel to rural locations, and to be based in Iringa, Mbeya or Njombe Tanzania

Preferred Start Date

As soon as possible

Job Location

Iringa, Mbeya or Njombe, Tanzania

Compensation

Commensurate with experience

Duration

Full-time job

Benefits

Health insurance, paid time off

Sponsor International Candidates

Yes; Tanzania country nationals / East Africans are strongly encouraged to apply.

CLICK HERE TO APPLY

This position is for a local Tanzanian, If you are not Tanzanian we can not consider your application.

The Ideal candidate should have luxury hotel / lode experience and previous management experience.

Basic Purpose

Oversees the Front Desk operations and acts as the Front Office Manager and manager on duty in the Lodge when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers Lodge guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the Lodge, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Essential Functions

• Manages the staff at the Front Desk. Interviews, trains and schedules the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and F&B departments.
• Blocks rooms for arrivals and ensures any discrepancies are resolved.
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
•  Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager.
• Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
• Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well being of Lodge guests and employees when senior managers are not available.
• Responds swiftly and effectively in any Lodge emergency or safety situation.
• Resolves guest complaints from all areas of the Lodge, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with Lodge services, hours of operations, key Lodge personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Conduct self in a professional manner at all times.
• Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
• Dresses in issued uniform and ensure a neat, clean and tidy appearance at all times.
• Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Agents and oversees the Reservations in the absence of Revenue/Reservations Manager.
• Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Ensures all Paper work regarding Tanapa cards are maintained accurately and checked on a daily basis. Ensure Card Balances are accurate.
• Ensure daily report Netma is accurate and sent on time.
• Ensures GA report is accurate with all guest preferences/ Glitches noted Ensures all Team members update guest profile in Golden and ensure maximum details of guests are captured in Golden including guest pictures Ensure Chat desk is manned and all chat conversations are accurate , timely and appropriate Ensures all Safety and Security procedures of the Lodge are followed including checking of various security features installed at the Lodge Oversees the Transportation needs of the lodge including assigning the vehicles for lodge staff and guest pick up.
• Ensure all vehicles are set as per standard prior to driving the guests.
• Conducts briefing for all staff once or twice a day depending on the shift.
• Also Conducts briefing for the Drivers on a daily basis , once transportation plan for the next day is completed