APPLICATION ANALYST- INFORMATION ASSURANCE
HR World limited on behalf of our client we are looking for an Application Analyst focusing on the Information Assurance related systems. The Application Analyst will be responsible for ensuring technical adherence to the blueprint standards and its procedures.
RESPONSIBILITIES:
- Take a high-level approach to both identifying, and permanently resolving recurring operational issues while maintaining excellent customer relationship and promoting a positive customer experience.
- Diligently attend to customer queries logged through the company’s Group’s Service Desk platform.
- Perform daily health checks to ensure application related issues are pro-actively identified and addressed.
- Escalating severe Database and Unix issues to the responsible team
- Good client communication to ensure all parties are continually updated on an issue.
- Facilitate information sharing between departments and drive the resolution process regarding development/data validity requests.
- In-depth Investigation of complex discrepancies and irregularities that arise from SLA reports and client escalations.
- Report on all issues investigated to both client and internally.
- As projects does not constitute the core of this JD, it is a requirement from time to time to implement projects and assigned task work within agreed timelines.
QUALIFICATIONS:
- Relevant IT Degree required
- 4+ Years’ experience with complexed data system support/ information systems
- Programming experience an added advantage.
- Knowledge of relational database and stored procedures.
- SQL high level understanding and application. Be comfortable constructing SQL queries.
- Analytical knowledge and application
- Experience with ORACLE
- PL/SQL OCA Qualification or Experience
Interested candidates who have the above certifications may send their CV (Ms Word format only) to [email protected] before 30th July 2020
