Personal Banker
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Description
Accountability: Achievement of Contracted Sales Target
- Be accountable for end to end sales fulfillment
- Selectively acquire potentially profitable customers by converting qualified leads into a sale.
- Address customer needs by providing appropriate banking advice and guidance
- Extend customer relationships to relevant parties to address customer needs (for eg. Financial solution’s, migrating
- customer to new segment, referring customer to internet/telephone banking, increase credit facility, servicing etc)
- Achieve contracted sales targets according to sub-segment objectives
- Act as a single point of reference to appropriately channel the customer
- Selectively acquire potentially profitable customers by converting qualified leads into a sale.
- Proactively retain, cross-sell and expand utilization of products and services by converting qualified leads into sales
Accountability: Effective Team Membership and Self-development
- Ensure punctuality and availability to clients at all times.
- Create an environment enabling tellers to satisfy clients’ needs.
- Promote the use of electronic medium (ATMs, Internet Banking).
- Identify cross-selling opportunities + leads and refer to sales consultants.
- Ensure all tellers have sufficient cash and stationary at all times.
- Ensure timely authorization of teller transactions.
- Manage and control effective ATM replenishment and balancing.
- Maintain a neat and tidy workstation-practice, a clear desk policy.
- Portray a professional image.
Accountability: People Management
- Supervise a team of teller to ensure effective daily operations
- Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
- Establish and maintain a succession plan for the team
- Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Human Resources Business Partner and create plans to address the issues
Accountability: Customer Satisfaction
- Ensure customer satisfaction by delivering exceptional customer service by adhering to the Service Standards
- Accurately determine Customer needs through interaction with the client
- Log all complaints and complements on Customer Care Process (CCP) system as per policy and procedure
Accountability: Operational efficiency and Compliance
- Ensure compliance to NBC’s policies and procedures
- Sign off and adhere to the applicable sales and service standards
Accountability: Managing career and personal development
- Manage own career and personal development by ensuring product increase knowledge
Qualifications
Bachelor’s Degree – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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