{"id":22833,"date":"2022-06-07T22:58:14","date_gmt":"2022-06-07T19:58:14","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=22833"},"modified":"2022-06-07T22:58:14","modified_gmt":"2022-06-07T19:58:14","slug":"job-opportunity-at-nmb-bank-plc-senior-specialist-agency-banking-system-support","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/job-opportunity-at-nmb-bank-plc-senior-specialist-agency-banking-system-support\/","title":{"rendered":"Job Opportunity at NMB Bank PLC -Senior Specialist; Agency Banking system support"},"content":{"rendered":"
\n

Job Overview<\/h3>\n<\/div>\n
\n

Senior Specialist; Agency Banking system support\u00a0<\/strong><\/p>\n

Job Location :
\nHead Office, Hq
\nJob Purpose:
\nTo ensure smooth Agency Banking operations, to maintain high service availability<\/p>\n

Main Responsibilities:<\/strong><\/p>\n

Maintain a high level of quality and availability of Agency Banking Platforms.
\nEnsure Agency Banking Infrastructure is stable, reachable\/accessible and operates as expected.
\nEnsure Agency Banking servers are maintained regularly and propose upgrades if needed.
\nEnsure all Agency Banking nodes, applications, products, and associated processes are compliant
\nStrategic planning for Agency Banking systems to meet agreed targets with focus on quality.
\nGeneration of capacity, KPI tracking and project progress reports weekly and monthly in a timely manner.
\nPerform system capacity and resources utilization management. End to end capacity dimensioning to ensure expansion is done timely and report is prepared and submitted to Head of department at least once per quarter
\nResponsible for the overall upkeep and management of all existing and future Agency Banking services, products, and their integration to the company operations.
\nEnsure all services like deposit, withdrawal, bill payments, account opening among others are working as expected.
\nProvide third level Agency Banking support of all escalated issues before further investigation to vendors.
\nTo monitor network SIM cards data usage, bandwidth usage and their up time\/availability.
\nMonitor Trend of traffic of all services including agent services timely in different parameters
\nMonitor services at Terminal management level (TMS) e. g USSD sessions timeouts, devices wrong passwords attempts, rejected transactions requests at terminal level.
\nContinuous transaction monitoring
\nEnsure all Agency Banking services, and equipment are integrated with monitoring system
\nEnsure all platform KPIs are realtime monitored through the monitoring systems and alerts for above threshold are triggered
\nCoordinate with business to make sure all agents devices are updated with latest app or firmware.
\nSupport distribution of firmware\/access to all agency banking channels across the network.
\nEnsure all agency banking integrations and APIs are working as expected.
\nUndertake system changes and any other projects assigned by the Agency Banking technical supervisor.
\nSenior Specialist Agency Banking system support Job Vacancy at NMB Bank PLC<\/p>\n

Knowledge and Skills:<\/strong><\/p>\n

Knowledge of Database Management systems Microsoft SQL Server, MySQL, Oracle
\nKnowledge of Operating systems Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and \/Or Unix Solaris Operating System
\nKnowledge of Service Oriented Architecture is an added advantage
\nKnowledge of Agency Banking business and operations
\nPeople Management skills
\nReport writing and presentation skills
\nProject Management and Business analysis skills
\nNetworks, RDMS (MYSQL, ORACLE, NoSQL), Hardware (POS Terminals) Applications deployment, Server-client Infrastructure<\/p>\n

Qualifications and Experience:<\/strong><\/p>\n

Bachelor\u2019s degree in computer science or related field.
\nAt least 5 years of relevant work experience in systems support, incident & problem management.
\nTechnical interaction with vendors, contractors, and other stakeholders.
\nJob opening date : 07-Jun-2022
\nJob closing date : 21-Jun-2022<\/p>\n

 <\/p>\n

\u00a0CLICK HERE TO APPLY<\/strong><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Job Overview Senior Specialist; Agency Banking system support\u00a0 Job Location : Head Office, Hq Job Purpose: To ensure smooth Agency Banking operations, to maintain high service availability Main Responsibilities: Maintain a high level of quality and availability of Agency Banking Platforms. Ensure Agency Banking Infrastructure is stable, reachable\/accessible and operates as expected. Ensure Agency Banking […]<\/p>\n","protected":false},"author":6,"featured_media":22834,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":{"0":"post-22833","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tzjobs"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/22833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=22833"}],"version-history":[{"count":1,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/22833\/revisions"}],"predecessor-version":[{"id":22835,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/22833\/revisions\/22835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media\/22834"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=22833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=22833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=22833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}