{"id":20741,"date":"2021-06-17T01:32:02","date_gmt":"2021-06-16T22:32:02","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=20741"},"modified":"2021-06-17T01:32:02","modified_gmt":"2021-06-16T22:32:02","slug":"job-opportunity-at-sandvik-mining-order-desk-officer","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/job-opportunity-at-sandvik-mining-order-desk-officer\/","title":{"rendered":"Job Opportunity at Sandvik Mining, Order Desk Officer"},"content":{"rendered":"<p>Job Opportunity at Sandvik Mining, Order Desk Officer<\/p>\n<p><script async src=\"httpsss:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- 2021 --><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block;\" data-ad-client=\"ca-pub-4564014896468666\" data-ad-slot=\"9068680313\" data-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\n<b>Order Desk Officer<\/b><\/p>\n<p>&nbsp;<\/p>\n<p>Location: Mwanza, Tanzania<\/p>\n<p><b>The purpose of this role is:<\/b><\/p>\n<p>To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.<\/p>\n<p><b>Duties and Responsibilities<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Liase with the inventory planners and secure the replenishment stock for customers.<\/li>\n<li>Answer all incoming customer calls\/emails in a professional manner.<\/li>\n<li>Receive, process and expedite parts orders and enquiries for customers.<\/li>\n<li>Handle complaints from customers, liase with manager to ensure appropriate action is taken.<\/li>\n<li>Educate the customer on the product\/services available to them.<\/li>\n<li>Work with Sandvik processes with ERP SAP system and all integrated systems and applications<\/li>\n<li>Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.<\/li>\n<li>Identify potential customer needs\/opportunities to grow the business.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Your profile\u00a0<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Degree \/ Diploma in Logistics\/Supply Chain Management<\/li>\n<li>2-5 years\u2019 experience in a customer service role<\/li>\n<li>Relevant experience in Mining industry<\/li>\n<li>Knowledge of Aurora\/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.<\/li>\n<li>Experience in Call Centre\/Reception software<\/li>\n<li>Experience in customer service and handling complaints<\/li>\n<\/ul>\n<p><script async src=\"httpsss:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- 2021 --><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block;\" data-ad-client=\"ca-pub-4564014896468666\" data-ad-slot=\"9068680313\" data-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<div><span style=\"color: #ff0000;\"><b><a style=\"color: #ff0000;\" href=\"httpsss:\/\/sandvik.wd3.myworkdayjobs.com\/sandvik-jobs\/job\/Mwanza\/Order-Desk-Officer_R0029055-1\" target=\"_blank\" rel=\"noopener nofollow\">CLICK HERE TO APPLY<\/a><\/b><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Job Opportunity at Sandvik Mining, Order Desk Officer Order Desk Officer &nbsp; Location: Mwanza, Tanzania The purpose of this role is: To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines. Duties and Responsibilities &nbsp; Liase with the inventory planners [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":{"0":"post-20741","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tzjobs"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/20741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=20741"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/20741\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=20741"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=20741"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=20741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}