{"id":18870,"date":"2021-01-12T00:00:33","date_gmt":"2021-01-11T21:00:33","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=18870"},"modified":"2021-01-12T01:05:12","modified_gmt":"2021-01-11T22:05:12","slug":"contact-hub-officer-majid-al-futtaim","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/contact-hub-officer-majid-al-futtaim\/","title":{"rendered":"Contact Hub Officer- Majid Al Futtaim"},"content":{"rendered":"<p>Jobs in Dubai | New jobs in Dubai 2021 | Dubai Jobs | Dubai Mall Jobs | Jobs in Dubai for foreigners | Hotel jobs in Dubai | Office boy jobs in Dubai | Majid Al Futtaim | Majid Al Futtaim jobs<\/p>\n<p><script async src=\"httpsss:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- 2019-CreativeAD --><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block;\" data-ad-client=\"ca-pub-4564014896468666\" data-ad-slot=\"8884173138\" data-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<ul>\n<li>To ensure smooth and efficient operations at the Contact Centre by providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.<\/li>\n<li>To have a high level of product knowledge of the all shopping malls properties and facilities as well as the cities of all assets.<\/li>\n<li>To handle all inquiries received through calls, emails and NPS to the Contact Centre, from internal and external Customers.<\/li>\n<li>To ensure that the Contact Centre Team leader and Supervisor are updated and informed about all feedback received from Customers at the Contact Centre.<\/li>\n<li>To capture and log all customers&#8217; requests and complaints in the system. Ensure to highlight urgent or sensitive complaints to the Contact Centre Team Leader and Supervisor.<\/li>\n<li>Handle Customer complaints according to the department\u2019s processes and SOPs.<\/li>\n<li>Assist fellow Contact Centre Officers, whenever required.<\/li>\n<li>Conduct NPS call backs to probe and obtain further details about the Customers\u2019 feedback.<\/li>\n<li>To log all details of NPS call backs in the system, add additional comments and classification if applicable.<\/li>\n<li>To validate and approve Customers\u2019 receipts when participating in Marketing campaigns through self redemption tools.<\/li>\n<li>To handle incoming queries related to in-mall Hands-Free, including general enquiries, live package tracking and complaints.<\/li>\n<li>To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.<\/li>\n<\/ul>\n<p><strong><a href=\"httpss:\/\/www.unistoretz.com\/magazine\/category\/jobs-in-dubai\/\" target=\"_blank\" rel=\"noopener\">READ: NEW JOBS IN DUBAI-MORE THAN 1000+ JOBS\u00a0<\/a><\/strong><\/p>\n<ul>\n<li>Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.<\/li>\n<li>Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc..) immediately to your Contact Centre Team Leaders\/Supervisor<\/li>\n<li>Assist in monitoring all Contact Centre systems and report any problems or concerns immediately to the Customer Service Team Leader\/Supervisor.<\/li>\n<li>Whenever delegated and in the absence of the Contact Centre Team Leader and Supervisor, to carry out Shift Leader duties by supervising the daily workload of the team and<\/li>\n<li>allocating tasks to the team members, organizing the break schedule of the Contact Centre Officers during their shifts, ensuringthat adequate coverage is maintained in order<\/li>\n<li>to optimize service provision and administrative support across the hours of operations, and ensure proper handover of all pending tasks to the Shift Leader of the following shift.<\/li>\n<li>Ensure Contact Centre metrics and targets are achieved.<\/li>\n<\/ul>\n<p><script async src=\"httpsss:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script><br \/>\n<!-- 2019 Links AD --><br \/>\n<ins class=\"adsbygoogle\" style=\"display: block;\" data-ad-client=\"ca-pub-4564014896468666\" data-ad-slot=\"9648899391\" data-ad-format=\"link\" data-full-width-responsive=\"true\"><\/ins><br \/>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/p>\n<h3><span style=\"color: #ff0000;\"><strong><a style=\"color: #ff0000;\" href=\"httpsss:\/\/careers.majidalfuttaim.com\/job\/Dubai-Contact-Hub-Officer\/641958301\/\" target=\"_blank\" rel=\"noopener nofollow\">CLICK HERE TO APPLY ONLINE<\/a><\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jobs in Dubai | New jobs in Dubai 2021 | Dubai Jobs | Dubai Mall Jobs | Jobs in Dubai for foreigners | Hotel jobs in Dubai | Office boy jobs in Dubai | Majid Al Futtaim | Majid Al Futtaim jobs To ensure smooth and efficient operations at the Contact Centre by providing all [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2039],"tags":[],"class_list":{"0":"post-18870","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-jobs-in-dubai"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/18870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=18870"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/18870\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=18870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=18870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=18870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}