{"id":17441,"date":"2020-07-20T14:00:39","date_gmt":"2020-07-20T11:00:39","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=17441"},"modified":"2020-07-20T07:59:47","modified_gmt":"2020-07-20T04:59:47","slug":"job-vacancy-at-greenlight-planet-tanzania-customer-service-executive","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/job-vacancy-at-greenlight-planet-tanzania-customer-service-executive\/","title":{"rendered":"Job Vacancy at Greenlight Planet Tanzania &#8211; Customer Service Executive"},"content":{"rendered":"<div id=\"post-body-8005461724117482237\" class=\"post-body entry-content\"><b>Customer Service Executive Tanzania<\/b><br \/>\n<b><br \/>\n<\/b>Greenlight Planet<\/p>\n<p><b>Job description<\/b><br \/>\nThe Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.<\/p>\n<p><b>Key Responsibilities<\/b><\/p>\n<ul>\n<li>Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and \u201cscripts\u201d;<\/li>\n<li>Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;<\/li>\n<li>Conducting product and service quality surveys with customers and recording feedback from time to time;<\/li>\n<li>Generating leads for the sales team by screening callers and identifying potential sales opportunities;<\/li>\n<li>Supporting the collection of payments by regularly contacting dormant and defaulting customers;<\/li>\n<li>Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;<\/li>\n<li>Working with multiple sales teams and cross-functional teams seamlessly;<\/li>\n<\/ul>\n<p><b>Must-haves<\/b><\/p>\n<ul>\n<li>Good communication skills with fluency in both written and spoken English<\/li>\n<li>Local language preferences &#8211; Swahili<\/li>\n<li>Strong interpersonal skills<\/li>\n<li>Maximum 2 years experience in a similar role<\/li>\n<li>Basic Microsoft- Excel skills<\/li>\n<li>Nice-to-haves<\/li>\n<li>Bachelor\u2019s Degree in Business-related courses &#8211; Sales, Marketing or Customer Service Management<\/li>\n<\/ul>\n<p>Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders\u2019 Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders<\/p>\n<p><b>Role overview<\/b><br \/>\n<b><br \/>\n<\/b><b>FUNCTION<\/b><br \/>\nSales &amp; Customer Service<\/p>\n<p><b>INDUSTRY<\/b><br \/>\nEnergy &amp; Utilities<\/p>\n<p><b>YEARS OF EXPERIENCE<\/b><br \/>\n0-2 years<\/p>\n<p><b>LOCATION<\/b><br \/>\nArusha<\/p>\n<p><b>MUST-HAVE SKILLS<\/b><br \/>\nCustomer Service<br \/>\nCommunication<br \/>\nMicrosoft Excel<br \/>\nCustomer Centric Solutions<\/p>\n<p><b>About Greenlight Planet<\/b><br \/>\nGreenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight&#8217;s Sun King\u2122 line of solar home lighting solutions.<br \/>\nApply by 22nd July, 2020.<\/p>\n<p><b><a href=\"httpsss:\/\/www.shortlist.net\/jobs\/2781\/greenlight-planet\/customer-service-executive-tanzania?utm_source=Ajiraleo.com\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">TO APPLY CLICK HERE<\/a><\/b><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service Executive Tanzania Greenlight Planet Job description The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. Key Responsibilities Managing large amounts of inbound and outbound calls in a timely manner while following laid [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[384],"class_list":{"0":"post-17441","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tzjobs","7":"tag-jobs-in-arusha-tanzania"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/17441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=17441"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/17441\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=17441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=17441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=17441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}