{"id":17404,"date":"2020-07-19T09:00:39","date_gmt":"2020-07-19T06:00:39","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=17404"},"modified":"2020-07-19T08:56:21","modified_gmt":"2020-07-19T05:56:21","slug":"jobs-at-parimatch-africa-ltd-call-center-representative","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/jobs-at-parimatch-africa-ltd-call-center-representative\/","title":{"rendered":"Jobs at PariMatch Africa Ltd &#8211; Call Center Representative"},"content":{"rendered":"<div class=\"post-header\">\n<div class=\"post-header-line-1\">Position: <b>Call Center Representative<\/b>, HINDI \u2013 Speaking \u2013 Tanzanian<\/div>\n<\/div>\n<div id=\"post-body-7694586054147646236\" class=\"post-body entry-content\">\n<b>Call Center Representative responsibilities include:<\/b><br \/>\nManaging large amounts of inbound and outbound calls in a timely manner<br \/>\nFollowing call center \u201cscripts\u201d when handling different topics<br \/>\nIdentifying customers\u2019 needs, clarify information, research every issue and providing solutions<\/p>\n<p><b>Job brief<\/b><br \/>\nWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.<\/p>\n<p><b>Responsibilities<\/b><\/p>\n<ul>\n<li>Manage large amounts of inbound and outbound calls in a timely manner<\/li>\n<li>Follow communication \u201cscripts\u201d when handling different topics<\/li>\n<li>Identify customers\u2019 needs, clarify information, research every issue and provide solutions and\/or alternatives<\/li>\n<li>Seize opportunities to upsell products when they arise<\/li>\n<li>Build sustainable relationships and engage customers by taking the extra mil<\/li>\n<li>Keep records of all conversations in our call center database in a comprehensible way<\/li>\n<li>Frequently attend educational seminars to improve knowledge and performance level<\/li>\n<li>Meet personal\/team qualitative and quantitative targets.<\/li>\n<\/ul>\n<p><b>Requirements<\/b><br \/>\nLanguage :<br \/>\n\u2013 Fluent in Hindi Language<br \/>\n\u2013 Fluent in English Language<\/p>\n<p><b>Qualifications:<\/b><\/p>\n<ul>\n<li>Previous experience in a customer support role<\/li>\n<li>Track record of achievements<\/li>\n<li>Strong phone and verbal communication skills along with active listening<\/li>\n<li>Familiarity with CRM systems and practices<\/li>\n<li>Customer focus and adaptability to different personality types<\/li>\n<li>Ability to multi-task, set priorities and manage time effectively<\/li>\n<li>High school Diploma and above<\/li>\n<\/ul>\n<p>MODE OF APPLICATION:<\/p>\n<p>Send CV to :\u00a0<b>hr@parimatch.co.tz<\/b>\u00a0by August 15th, 2020.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Position: Call Center Representative, HINDI \u2013 Speaking \u2013 Tanzanian Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center \u201cscripts\u201d when handling different topics Identifying customers\u2019 needs, clarify information, research every issue and providing solutions Job brief We are looking for a Call Center Representative [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":{"0":"post-17404","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tzjobs"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/17404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=17404"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/17404\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=17404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=17404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=17404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}