{"id":15906,"date":"2020-04-30T14:00:58","date_gmt":"2020-04-30T11:00:58","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=15906"},"modified":"2020-04-30T10:00:12","modified_gmt":"2020-04-30T07:00:12","slug":"job-vacancy-digital-support-executive-at-vodacom-tanzania","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/job-vacancy-digital-support-executive-at-vodacom-tanzania\/","title":{"rendered":"Job Vacancy &#8211; Digital Support Executive at Vodacom Tanzania"},"content":{"rendered":"<div id=\"post-body-4499208875783721091\" class=\"post-body entry-content\"><b>Digital Support Executive\u00a0\u00a0<\/b><\/p>\n<p>Posting Country:\u00a0 Tanzania, United Republic of<br \/>\nFull Time \/ Part Time:\u00a0 Full Time<br \/>\nContract Type:\u00a0 Permanent<\/p>\n<p>Joining Vodacom is more than a job, what we do matters. We don\u2019t just carry minutes, texts and data \u2013 we carry people\u2019s lives. And that\u2019s a huge responsibility. If you think for a minute about the people you rely on\u2026the likelihood is they rely on us.<\/p>\n<p>Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.<\/p>\n<p>And what\u2019s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.<\/p>\n<p><b>Role purpose:<\/b><br \/>\n<b><br \/>\n<\/b>Self-Care &amp; Social Media Executive position, is accountable for our digital and self \u2013 service solutions with the objective of offering superior customer service, by coordinating activities with relevant stakeholders and promoting alternatives contact channels including IVR, USSD, social media platforms etc with the purpose of improving Customer Experience.<\/p>\n<p><b>Key accountabilities and decision ownership<\/b><\/p>\n<ul>\n<li>Coordinate all activities to enhance existing and create new opportunities for self-help services (USSD, IVR etc) tailored to suit customers\u2019 needs and improve customer experience<\/li>\n<li>Accountable for the implementation of action plan for all self-help initiatives in alignment with Customer Service Strategy<\/li>\n<li>Overall management of social media desks through partner to ensure that all the performance targets are met<\/li>\n<li>Analyze the needs of the customers to provide precise information to customers by maximizing the utility of the Self \u2013 Care channels<\/li>\n<li>Work with other stake holder\u2019s example marketing to coordinate campaigns with social media strategies which include review of data on the performance of social media platforms and adjust plans or strategies to optimize outreach<\/li>\n<li>Design, create and manage promotions and \u201cdo you know \u201ccampaigns with the purpose of addressing First Call Resolution and therefore improve Customer Experience.<\/li>\n<li>Consolidate reports on self- help services which will highlight areas of improvement and facilitate decision making process<\/li>\n<\/ul>\n<p><b>Skills<\/b><\/p>\n<ul>\n<li>Digital Advocacy<\/li>\n<li>Customer Journey Knowledge<\/li>\n<li>Ownership<\/li>\n<li>Building Rapport<\/li>\n<li>Resilience<\/li>\n<li>Expert Advice<\/li>\n<li>Expert Communication<\/li>\n<li>Empathy<\/li>\n<\/ul>\n<p><b>Commitment from Vodacom<\/b><\/p>\n<p>Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people\u2019s individual differences \u2013 we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.<\/p>\n<p><b><a href=\"httpsss:\/\/careers.vodafone.com\/Vodacom\/job\/Dar-es-Salaam-Digital-Support-Executive\/600113201\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">CLICK HERE TO APPLY<\/a><\/b><\/p>\n<p><b>Warning:<\/b>\u00a0Never Pay To Get A Job. Legitimate companies dont ask for money.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Digital Support Executive\u00a0\u00a0 Posting Country:\u00a0 Tanzania, United Republic of Full Time \/ Part Time:\u00a0 Full Time Contract Type:\u00a0 Permanent Joining Vodacom is more than a job, what we do matters. We don\u2019t just carry minutes, texts and data \u2013 we carry people\u2019s lives. And that\u2019s a huge responsibility. If you think for a minute about [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-15906","post","type-post","status-publish","format-standard","category-tzjobs"],"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/15906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=15906"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/15906\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=15906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=15906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=15906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}