{"id":13594,"date":"2019-12-27T11:18:15","date_gmt":"2019-12-27T08:18:15","guid":{"rendered":"https:\/\/www.unistoretz.com\/magazine\/?p=13594"},"modified":"2019-12-27T11:18:15","modified_gmt":"2019-12-27T08:18:15","slug":"job-opportunity-at-crdb-bank-plc-senior-manager","status":"publish","type":"post","link":"https:\/\/www.unistoretz.com\/magazine\/job-opportunity-at-crdb-bank-plc-senior-manager\/","title":{"rendered":"Job Opportunity at CRDB Bank PLC, Senior Manager"},"content":{"rendered":"<p>CRDB Bank PLC is looking for suitable person to fill a vacant position of Senior Manager; Core<br \/>\nInnovation in the Department of Business Transformation at the Head Office, in Dar es Salaam.<\/p>\n<p><b>Job Purpose:<\/b><br \/>\nFocusing on improving existing products and solutions, customer journeys and their associated<br \/>\nprocesses to be lean and eliminate waste. Guarantee the consistency and quality of the customer<br \/>\nexperience across all digital channels and touch points. Manage all the customized customer solutions<br \/>\nthat involves integrations to existing API services. Ensure all digital programs have clearly defined<br \/>\nmetrics to evaluate success and continuous, measurable improvement.<\/p>\n<p><b>Key responsibilities:<\/b><\/p>\n<ul>\n<li>Review all channels, Mobile App and USSD, ATM, Internet Banking, Agency Banking, etc.<\/li>\n<li>and their customer journeys benchmark with the markets offerings and propose required improvements and their roadmaps.<\/li>\n<li>Manage all the customized customer solutions that involves integrations to existing API services.<\/li>\n<li>Identify, plan and implement key innovation assignments to improve quality and increase productivity resulting in significant business improvement and customer satisfaction.<\/li>\n<li>Establish a strategy to align improvement or design efforts with critical issues that affect operational excellence, productivity and customer satisfaction.<\/li>\n<li>Work with key business stakeholders to build a continuous improvement environment to support an ongoing change\/continuous improvement.<\/li>\n<li>Serve as a research specialist for implementing best practice on emerging innovation and support of continuous improvement efforts.<\/li>\n<li>Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better innovative ways of working.<\/li>\n<li>Continually drive process change and collect suggestions from staff, even in verbal form, regarding innovation and improvement.<\/li>\n<li>\u00a0Coordinate Innovation Catalyst Program for driving fundamental changes and translate ideas to initiatives.<\/li>\n<li>Champion all innovation initiatives associated with continuous improvement that lead to best-in-class experiences for all customers and improved business result.<\/li>\n<li>Use requirement to design optimal solutions to business problems, through process mapping, metric measure, analysis and act as an advocate for the customers\u2019 business in resolving business process issues.<\/li>\n<li>Detect and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.<\/li>\n<\/ul>\n<p><b>Attributes:<\/b><\/p>\n<ul>\n<li>Strong planning, organization and documentation skills.<\/li>\n<li>Excellent research, analytical, and problem-solving skills.<\/li>\n<li>Ability to conceptualize and systematically work through projects in accordance with a structured methodology.<\/li>\n<li>Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.<\/li>\n<li>Ability to act as a project &#8220;driver&#8221;, facilitating the achievement of required tasks.<\/li>\n<li>The ability to work in dynamic conditions, and transition quickly between collaborative and individual work.<\/li>\n<li>An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process.<\/li>\n<\/ul>\n<p><b>Qualifications and Experience:<\/b><\/p>\n<ul>\n<li>Bachelor\u2019s Degree in a relevant field in Information Systems\/ Computer Science\/Computer Engineering\/or equivalent.<\/li>\n<li>7 years of experience in product design\/ product development or dynamic Self Service Business Unit and 3 years of experience in a managerial role.<\/li>\n<li>Experience in product management\/development team in finance\/banking industry will be an added advantage.<\/li>\n<li>Extensive experience with project management\/change management and Business<\/li>\n<\/ul>\n<p><b>Remuneration:<\/b><br \/>\nCRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will receive<br \/>\nattractive and competitive package commensurate with the demands of the position.<\/p>\n<p><b>Mode of Application &amp; Closing Date<\/b><br \/>\nInterested candidates who meet the above criteria should submit an Application Letter accompanied<br \/>\nwith copies of academic transcript, certificates and with a detailed up to date CV with two work related referees addressed to the Director of Human Resources to reach him not later than31<br \/>\nst December 2019.<\/p>\n<p><b>Director of Human Resources<\/b><br \/>\n<b>CRDB Bank PLC<\/b><br \/>\n<b>P.O.Box 268<\/b><br \/>\n<b>DAR ES SALAAAM<\/b><br \/>\n<b>Tel: 022-2117441\/7<\/b><br \/>\nEmail: <b>career.career@crdbbank.com<\/b><\/p>\n<p><b>Warning:<\/b> Never Pay To Get A Job. Legitimate companies dont ask for money.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRDB Bank PLC is looking for suitable person to fill a vacant position of Senior Manager; Core Innovation in the Department of Business Transformation at the Head Office, in Dar es Salaam. Job Purpose: Focusing on improving existing products and solutions, customer journeys and their associated processes to be lean and eliminate waste. Guarantee the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[42,592,262,1657,1438],"class_list":{"0":"post-13594","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-tzjobs","7":"tag-ajira","8":"tag-ajira-tanzania","9":"tag-jobs-in-tanzania","10":"tag-nafasi-za-ajira","11":"tag-nafasi-za-kazi"},"_links":{"self":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/13594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/comments?post=13594"}],"version-history":[{"count":0,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/posts\/13594\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/media?parent=13594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/categories?post=13594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unistoretz.com\/magazine\/wp-json\/wp\/v2\/tags?post=13594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}