Job Opportunity at Danish Refugee Council, Information Management Assistant- Inter- Agency Help Desk

Job title: Information Management Assistant- Inter- Agency help desk, GFD

Employment category: Grade E, level 1

Reporting to: GFD Project Manager

Technical line manager: Area manager

Direct reports: –

Unit/department: GFD

Location: Kibondo (Nduta/Mtendeli)

Authorization level: –

Overall purpose of the role: The information management assistant- inter-agency is responsible for supporting the inter-agency GFD feedback mechanism, handling complaints/feedback from the community, managing complaints/feedback to go through the feedback cycle, providing general administrative support to the inter-agency Help desk.

Responsibilities: (in bullet points)

Receive feedback/complaints/request for information from the refugee community at the inter-agency help desk collaborate with other feedback colleagues to ensure timely response is provided to refugees’ complaints, concerns or queries.
Assist refugees at the inter-agency help desk as appropriate by providing information, signposting to other agencies, writing referrals to other agencies
Accurately record complaints/feedback/requests in the Feedback Database using computerized systems and procedures
Ensure accuracy and confidentiality of data and information about complaints and feedback given by refugees and ensure that information is stored safely.
Participate in routine feedback sessions with community and/or its leadership structures
Participating in other UNHCR /Inter-agency GFD feedback mechanism activities
Perform any other duty as assigned by the GFD Project Manager
Experience and technical competencies: (include years of experience)
At least 2-year experience in working in refugee context
At least 1-year work experience in implementing GFD activities or related sector
Previous experience in international organizations