AJIRA TIGO – Head of Mobile Financial Services

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You are responsible for Mobile Financial Services Business Unit profitability, reporting to
the Managing Director. As main executive you are responsible for management of all resources you are in charge of as well as of planning and execution of the company’s business strategy.


  • Responsible of ensuring that the organization counts on the adequate resources in all areas for the
    execution of the strategy
  • Count on a succession plan and assume leadership in the development of the collaborators and of the organization
  • Ensure an adequate succession plan for all critical positions
  • Protect the feasibility in the short and long terms of the business, ensuring that the organization is adequately represented in the regulatory, fiscal and operational environments.
  • Proactively identify and administrate the risks related to the regulatory environment, the fiscal and income tax environment, operational continuity, social responsibility of the business internal control and fraud
  • Responsible for ensuring that the TIGO culture and values are reflected in the whole organization
  • Ensure continuous clear and precise communication between collaborators in the field and the collaborators in the central offices and administration
  • Implement the correct organization, with roles, responsibilities and adequate competencyRecruit, retain and train the best human resource, assign the best talent to the key positions of the organization
  • Develop a robust plan to optimize the development of the forecasted market, identify risks and opportunities
  • Contribute to develop the strategic plan for MillicomDetail and validate the functional plans
  • Follow-up and update the implementation of strategic initiatives bi-monthly
  • Monitor the results and trends and provide corrective actionsIdentify and communicate the key aspects that impact the results in the short and medium terms
  • Identify and attend the key aspects of action through a monthly review process
  • Agree the innovation agenda with the Regional MFS team: C2B, P2P, Insurance, etc.
  • Ensure Execution of Marketing Campaigns
  • Control A&P expenditure as per the agreed monthly budgetResponsible for the Tigo Cash Brand, ensuring adherence to the the Global Brand Principles.
  • Responsible for the Network of Agents: Agents Network Development, Ensure the development pace is on target, monitoring of the Agents churn,visibility.
  • Optimize the general CAPEX returns to protect and increase the market position
  • Optimize the cost of funds in collaboration with Headquarters treasury office
  • Deliver written approval for each site, and the internal rate of return for each project
  • Provide the exact cash flow forecast
  • Optimize the gross margin through proactively administering all of the components of the organization
  • Comprehensive development of the organization, understanding all aspects that generate costs for the same
  • Formulate and implement a detailed plan for cost reduction
  • Obtain fixed income as an objective for added value servicesMaking and administering the budget
  • Manage and Monitor the operational back office of the Business
  • Ensure adequate process for Agents Development Process
  • Ensure Compliance of Risk controls.
  • Bachelor’s Degree (or equivalent) in Finance, Banking, Marketing or Business Administration.
  • Masters degree is required: Finance or Commercial.
  • More than 10 years’ experience in senior management roles.
  • Senior managerial experience with field and operation experience preferable in FMCG.
  • Ability to produce accurate and timely information in a high dynamic work environment.
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